Eramet is one of the world's leading mining and metallurgical companies. By joining a key player in metal mining, the development and transformation of high value-added alloys, you take the risk of experiencing intense emotions in each of your missions!
With nearly 13,000 employees in 20 countries supporting the energy transition, Eramet is constantly looking for valuable resources. And for us, you are the precious resource!
Join Eramet, let your talent beat stronger.
Customer Quality Manager H/F
Job Description:
The position covers the following product lines: Mn ore, Mn alloys, FeNi/NPI, new cast iron and TiO2 slag (this scope may be extended as required). It requires coordinating the contributions of several Group entities and suppliers located throughout the world: sales management, including international offices, production plants, analysis laboratories, stockists and transporters.
An active contribution to the continuous improvement of the claims handling process is also expected.
Responsibilities:
Customer Quality Management:
- Supply and maintain the data bases gathering the analyses (chemistry, granulometry, ...) of the products delivered to the customers and calculate the typical ones on annual basis
- Produce and distribute a monthly summary of non-conformities: non-conformity rate, OTIF, PARETO diagrams and cost of non-quality for the company
- Record, document and investigate customer complaints until they are resolved by contacting the relevant parties
- Ensure the processing of the families of complaints covered by the procedures in place
- Produce and disseminate indicators to measure the performance of the claims processing activity, alert in case of drift and identify areas for improvement
- Contribute to the development of operating methods and the drafting of associated procedures
Technical support for Sales and Commercial Excellence:
- Supply and maintain the customer and competitor databases
- Supply and maintain the Mn alloys trace elements database
- Ensure the follow-up of new customer requests
- Update and ensure the availability of product sheets, safety data sheets and ISO certificates
- Ensure the functional continuity of traceability tools
- Ensure the follow-up of the Group's commitments on the upstream scope 3 for the "Processing of sold products" category
- Carry out studies as required
Your Profile:
- Quality technician or laboratory technician profile
- 5 years in customer quality management and/or in an analytical laboratory in a factory or research center, preferably in the raw materials industry
Essential technical skills:
- Basic knowledge of inorganic chemistry
- Advanced knowledge of Pack Office, knowledge of Power BI appreciated
- Fluent English
Abilities :
- Excellent interpersonal skills
- Ability to build, maintain and lead an internal network
- Rigor, reliability and autonomy
- Strong customer satisfaction orientation
With a presence on five continents and more than 66 nationalities, Eramet is by nature a diverse group. Convinced that diversity is an asset, we are committed to welcoming all talents, whatever their gender, disability, age, social or cultural origin, orientation or other characteristics.
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