Eramet is one of the world's leading mining and metallurgical companies. By joining a key player in metal mining, the development and transformation of high value-added alloys, you take the risk of experiencing intense emotions in each of your missions!

With nearly 10,400 employees in 15 countries supporting the energy transition, Eramet is constantly looking for valuable resources. And for us, you are the precious resource!

Join Eramet, let your talent beat stronger.

End User Services Manager (W/M)


Paris, FR

Contract type:  Permanent

Job Description :


The Group IT Department currently employs around sixty people. It works on activities specific to the mining sector (geology, exploration, mine management, the railway line in Gabon, plant management) as well as cross-functional functions enabling the company to operate (Finance, HR, Purchasing, etc.).


The User Services Manager is responsible for ensuring user satisfaction and the smooth running of Group ISD services.

    • Under the supervision of the IT Operation & User Services Manager, participates in the creation of the master plan, providing a user-oriented vision.
    • Guarantees the performance, stability and optimization of user services.
    • Manages and coordinates all local coordinators and the local service provider.

To achieve this, he or she coordinates relations with project owners, project managers, the operating team, technical experts in the subsidiaries and the Group's ecosystem of partners, on a permanent, rigorous and transparent basis.


The position reports to the IT Operations Manager & End Users Services. Position based in Paris 15 




Operational management of user services :


  • Oversees service performance indicators and ensures that they correspond to defined service levels.
  • Propose and implement improvements to user services (automation) as part of a continuous improvement approach.
  • Is responsible for user repositories and managing the IT assets (PCs, tablets, mobiles, etc.), and keeping them up to date.


Leads local services:


  • Operational management of all local and IMAC services.
  • Selects and manages contractual relations with service providers.
  • Ensures compliance with deliverables, particularly in terms of quality, budget and deadlines.


Supervises and coordinates local teams:


  • Ensures that all local teams are well coordinated and that their priorities are in line with user needs and the Group IT Department's roadmap.
  • Supervises and coordinates the service review.
  • Validates and supervises orders and budgets.
  • Provides Level 1 and Level 2 user support with its teams.


Your Profile:


  • Initial training BAC+5 or Master's specialized in computer science.
  • Fluent English
  • Good knowledge of corporate IS architecture and functionalities
  • Expertise in office automation systems
  • Mastery of infrastructure software management (supervision, ITSM, etc.)
  • Very good knowledge of the Microsoft ecosystem (Cloud Azure, O365, Skype, etc.)
  • Knowledge of safety standards and procedures and related tools and technologies
  • Knowledge of ITIL standards
  • Knowledge of project management methodology (PRINCE or MMI type)
  • Knowledge of Agile and Scrum project management methodologies.


Our advantages :


Join Eramet, a responsible and committed mining group, for an exciting professional adventure full of opportunities. Reveal your full potential!

  • Attractive remuneration package with performance-related bonuses
  • Up to 2 months' profit-sharing
  • A comprehensive employee savings and retirement plan
  • Premium health and personal protection cover
  • 2 days teleworking
  • Benefits such as reimbursements for sports and culture, weekends away and vacation vouchers, as well as access to learning platforms for languages, IT development, and why not yoga?
  • A company restaurant with unbeatable value for money.
  • 100% reimbursement of your Navigo
  • An international environment with exceptional projects and development opportunities in a growing group
  • Genuine Onboarding for a successful start in the company


At Eramet, we work every day to be a responsible and committed player in the mining industry, and to improve our environmental footprint. But don't worry, we won't ask you to work the pickaxe! 😊



If you're looking for a dynamic, inclusive and international working environment, join us now for an exciting career! 🔥🌎💼

Présent sur les cinq continents et regroupant plus de 72 nationalités, Eramet est par nature un groupe empreint de diversité. Convaincus que la diversité est un atout, nous nous engageons à accueillir tous les talents, quels que soient leur genre, leur handicap, leur âge, leur origine sociale ou culturelle, leur orientation sexuelle. A tous, nous garantissons un accompagnement et des opportunités de développement tout au long de leur parcours professionnel.