Technical Marketing and Quality Manager M/F

Job Description:

We are seeking for a Technical Marketing and Quality Manager M/F to join Eramet's Technical Sales Support team. Reporting to the Technical Sales Support Manager, you play a key role at the interface between commercial teams, production sites, and customers.

Your mission: transform technical expertise into value creation levers by ensuring the quality of delivered products and developing a deep understanding of customer applications in the Lithium and Mineral Sands markets on a global scale.

Responsibilities:

Support for the development of Lithium activity (60%)

Customer qualification & documentation

• Respond to customer qualification questionnaires as part of tenders
• Coordinate internal expertise to provide complete, relevant, and timely responses
• Structure and maintain the associated documentation system (technical datasheets, certifications, etc.)

Customer complaints management & product quality

• Oversee the handling of customer complaints, from receipt to resolution, ensuring responsiveness and customer satisfaction
• Contribute to root cause analysis and the definition of corrective actions, in collaboration with production sites
• Manage major or urgent incidents: product refusals, stock non-conformities
• Draft arguments and response letters to customers; formalize and update complaint management procedures
• Collaborate with commercial teams to calculate compensation amounts granted to customers
• Measure and monitor quality performance indicators (OTIF, complaint rate, resolution time) for all product lines
• Lead quality meetings with production sites to identify root causes and monitor corrective action plans

Understanding customer applications & sales support

• Develop and maintain updated techno-economic models on customer processes (lithium refining, battery production, etc.)
• Analyze customers' industrial processes, operational constraints, and commercial potential
• Identify markets where substitution is impossible and assess their value potential for Eramet
• Evaluate the potential of new products and applications, in line with the Group's strategy
• Provide expert technical support to commercial teams and international offices
• Design and deliver regular training sessions for sales teams, both in France and internationally
• Translate complex technical analyses into clear, structured, and actionable content for decision-makers.

Operational excellence & coordination with production sites

• Act as the spokesperson for customer requirements to production sites and ensure the link between market demands and industrial feasibility.
• Monitor quality action plans related to the maturity development of production processes.
• Co-host steering meetings with site coordinators and conduct field visits to verify the implementation of actions.
• Contribute to the evolution of product specifications to maximize value creation for Eramet.

Support on Value-in-Use challenges – Mineral Sands (40%)

• Develop market knowledge and technical aspects for zircon and mineral sands applications (ceramics, refractories, foundry, pigments, titanium metal, welding, etc.).
• Analyze customer processes, identify their operational constraints, and pinpoint markets with no substitution possibilities.
• Assess the potential of new products for existing and emerging applications, in collaboration with internal experts.
• Provide technical and commercial support to sales teams.
• Design and deliver regular training sessions for commercial teams and regional offices.

Your Profile:

Education: Engineering degree in Chemistry, Process Engineering, or an equivalent scientific discipline (Master’s level).

Experience: Minimum of 5 years of experience in a technical field: R&D, industrial process modeling, Operational Excellence, Technical Marketing, or Technical Sales Support. Experience in an international and multicultural context is highly valued.

Technical Skills:

• Background in chemistry/process engineering with a strong interest in techno-economic modeling.
• Ability to handle diverse technical topics with rigor and a synthesis mindset.
• Advanced proficiency in Microsoft Office Suite.
• Fluent English is essential (international environment).

Behavioral Skills:

• Excellent interpersonal skills and ease in working across functions.
• Intellectual curiosity, autonomy, and adaptability.
• Scientific rigor, analytical mindset, and pragmatism.
• Pedagogy and listening skills: ability to make technical concepts accessible.

Our advantages:

Join Eramet, a responsible and committed mining group, for an exciting career in a dynamic, inclusive, and international work environment, with numerous development opportunities!

Become part of Eramet's teams and benefit from:

• An attractive compensation package including a fixed annual salary, variable pay linked to your performance, profit-sharing and participation plans, and various bonuses depending on your position.
• Access to an employee share ownership program
• A comprehensive savings and retirement plan co-financed by the company
• Full coverage of your Navigo pass or sustainable mobility package (bike, carpooling, subscription, transportation allowance, etc.)
• Up to 2 days of remote work per week, depending on the arrangements within your team
• Health insurance and provident coverage
• Access to a discounted leisure offer

Present on five continents and bringing together over 70 nationalities, Eramet is inherently a group rich in diversity.

We are committed to welcoming all talents, regardless of their gender, disability, age, social or cultural background, sexual orientation, or beliefs.

Choosing Eramet means joining a Group where diversity is recognized, respected, and valued.

We guarantee support and development opportunities for everyone throughout their professional journey.