Eramet is one of the world's leading mining and metallurgical companies. By joining a key player in metal mining, the development and transformation of high value-added alloys, you take the risk of experiencing intense emotions in each of your missions!
With nearly 10,400 employees in 15 countries supporting the energy transition, Eramet is constantly looking for valuable resources. And for us, you are the precious resource!
Join Eramet, let your talent beat stronger.
IT-OT Infrastructure Superintendent
Salta, AR
Profile description & Job task
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Respond as Level 2 to inquiries from Eramine users both on the Operation, Exploration and Project side regarding Software Applications, Infrastructure or Telecommunication Networks.
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Provide assistance in person, over the phone or via remote access overseeing the proper management of Technology Help Desk Service.
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Diagnose second or third level software problems, major technology peripherals for operation and centralized hardware.
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Execute software diagnostic tools and physically inspect hardware systems.
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Adopt Corporate IT processes and with the tools provided by the company globally.
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Talk to users about basic troubleshooting processes and manage them to achieve resolution.
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Provide training or coaching on software or technology products.
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Install and upgrade hardware and software systems.
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Write training manuals or instructional manuals
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Proactive monitoring of the different IT services and prevention of alarms arising from such monitoring.
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Follow-up of area management dashboards and SLAs.
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Work in coordination with the Group's Cybersecurity team to respond to preventive tasks or local solutions to any problems that may arise in this area.
- Work in an operative way the IT Purchase Request processes (cataloging requests, Order Request, Purchase Request), until its resolution and delivery by the supplier.
Training & Certifications
- Bachelor Degree in IT is requested
- Experience in mining companies and IT Proximity and Remote Services
- Certification that could be recommended : Itil, PMP, Prince2, Scrum, Cisco, Fortigate and Cybersecurity.
- English recommended / spanish mandatory as « mother languaje »
Competencies
- Bachelor Degree in IT is requested
- Experience in mining companies and IT Proximity and Remote Services
- Certification that could be recommended : Itil, PMP, Prince2, Scrum, Cisco, Fortigate and Cybersecurity.
- English recommended / spanish mandatory as « mother languaje »